Terms of Service

These Terms constitute a legally binding agreement between you ("User", "you") and Sellam (sellam.shop), a wholesale sourcing platform registered in Douala, Cameroon. These Terms apply to all access and use of our website, APIs, WhatsApp services, mobile features, and any related services (collectively, the "Platform").

If you use the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms.

• You must be at least 18 years of age.
• You must be operating as or on behalf of a legitimate business entity.
• You must not be located in a country subject to international trade sanctions that would prohibit your use of Sellam.
• You must provide accurate, current, and complete registration information at all times.

Sellam provides the following services:

• AI Market Research: AI-generated reports on product demand, pricing, competition, and ROI projections based on trade data and social trend analysis.
• Global Sourcing Catalog: access to a curated database of verified suppliers and factories in China, UAE, Canada, and the USA.
• WhatsApp Trend Alerts: automated notifications about demand trends and market opportunities in your product categories.
• Product Verification: on-ground quality inspection services conducted before shipment, including photo/video reports.
• Logistics Coordination: freight comparison, shipment tracking, and customs documentation assistance for deliveries across Africa.
• Payment Escrow: secure payment processing enabling wholesale buyers to pay via Orange Money, MTN MoMo, Visa, Mastercard, and PayPal, with funds held in escrow until delivery confirmation.

Sellam acts as an intermediary platform. We are not a manufacturer, supplier, freight carrier, or financial institution. We facilitate connections and transactions between buyers and third-party service providers.

• You must register for an account to access most features. You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately at contact@sellam.shop if you suspect unauthorized access to your account.
• Sellam is not liable for losses arising from unauthorized use of your account due to your failure to secure your credentials.
• You may not create multiple accounts for the same individual or entity to circumvent subscription limits or verification requirements.

• When you place an order through Sellam, payment is held in escrow until you confirm receipt of goods in satisfactory condition, or until a dispute is resolved.
• Funds are released to the supplier upon your confirmation of delivery or after the dispute window (typically 7 days from confirmed delivery) expires without objection.
• Escrow fees are included in the Sellam service fee shown at checkout.
• Sellam is not a bank or money transmitter. Escrow services are provided through regulated payment partners.
• In the event of a payment dispute, Sellam will mediate in good faith but reserves the right to make a final determination based on evidence provided by both parties.

• Verification is conducted by third-party inspection agents. Sellam does not employ the inspectors directly.
• Verification reports are based on a sample inspection and may not detect all defects in every unit of a batch.
• If products fail verification, Sellam will work with you and the supplier to arrange replacement, rework, or a refund of the product cost.
• Verification fees are non-refundable once the inspection has been conducted.
• Sellam's liability in connection with verification services is limited to a refund of the verification fee paid.

• Market research reports are generated using AI tools trained on publicly available data. Results are informational only and do not constitute financial, investment, or business advice.
• Credits unused at the end of a billing cycle expire and do not roll over to the next month.
• Sellam does not guarantee the accuracy, completeness, or commercial viability of any market research report.

You agree not to:

• Use the Platform for any illegal purpose, including importing prohibited goods, money laundering, or financing of terrorism.
• Import or attempt to import goods that violate the import regulations of the destination country (including counterfeit goods, controlled substances, weapons, or goods subject to trade sanctions).
• Provide false information about your identity, business, or the nature of goods being sourced.
• Reverse-engineer, scrape, or otherwise extract data from the Platform without written permission.
• Interfere with or disrupt the Platform's infrastructure, security, or other users.
• Use AI research outputs to directly compete with Sellam's services or resell them without authorisation.
• Engage in fraudulent chargebacks or dispute escalations in bad faith.
• Share account credentials or allow unauthorised third parties to use your account.

Violation of these obligations may result in immediate suspension or termination of your account, forfeiture of escrowed funds (to the extent permitted by law), and referral to relevant law enforcement authorities.

All content, trademarks, logos, software, algorithms, and data on the Sellam Platform are the property of Sellam or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your own business purposes.

You may not reproduce, distribute, modify, create derivative works, publicly display, or commercially exploit any content from the Platform without our prior written consent.

The Platform integrates with third-party services including Stripe, Orange Money, MTN MoMo, PayPal, logistics providers, and inspection agencies. Your use of these services is subject to their own terms and policies. Sellam is not responsible for the acts, omissions, or service quality of third-party providers.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELLAM EXPRESSLY DISCLAIMS:

• Any warranty of merchantability, fitness for a particular purpose, or non-infringement.
• Any guarantee that supplier information, factory ratings, or AI research outputs are accurate, complete, or current.
• Any liability for delays, losses, or damage arising from customs inspections, port congestion, shipping carrier failures, or force majeure events.
• Any responsibility for the quality, legality, or safety of products sourced through the Platform.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SELLAM'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE SUBSCRIPTION FEES PAID BY YOU IN THE 3 MONTHS PRECEDING THE CLAIM, OR (B) USD 100.

IN NO EVENT SHALL SELLAM BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, these limitations apply to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Sellam, its officers, employees, agents, and partners from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any goods sourced through your account.

• These Terms remain in effect for as long as you maintain an account on the Platform.
• You may terminate your account at any time by contacting us at contact@sellam.shop.
• Sellam may suspend or terminate your account immediately upon notice if you breach these Terms, engage in fraudulent activity, or if required by law.
• Upon termination, your right to use the Platform ceases immediately. Sections on liability, indemnification, intellectual property, and governing law survive termination.

These Terms are governed by the laws of Cameroon, without regard to its conflict-of-law provisions. The OHADA Uniform Acts shall apply to commercial matters where applicable. Nothing in this clause limits mandatory consumer protection rights you may have under the laws of your country of residence.

We may modify these Terms at any time. We will notify you of material changes by email and by posting a notice on the Platform at least 14 days before the new Terms take effect. Your continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.